Family Historian Support Ticket System

Click on the category to browse FAQs.

General (14)

General

A link in the “Search the Internet” window is not working

How can I check that I have the latest version?

How can I hide details about ‘Living’ people in diagrams?

How can I hide references to ‘Private’ people in diagrams?

How can you import data into Family Historian?
Installation (11)

Problems with Installation or Licences

An error message appears when I try to install

Family Historian 7 — Activation Troubleshooting

How can I reinstall an upgrade version?

How to Change Your Account Email on the Family Historian Store

I am trying to download a file from the Downloads page (or an upgrade link) but it isn't working
Pre-Sales (13)

Common questions related to purchases.

Are multi-user licences available?

Do all previous versions of Family Historian run on Windows 11, 10, 8 and 7 - including 64-bit versions?

How can I find out which version I have?

How far back can you specify dates? Can you indicate that dates are approximate?

I already own a previous version of Family Historian. How can I upgrade?
TMG Importing (6)

TMG-related questions, now The Master Genealogist was discontinued, many TMG users have switched to Family Historian.

Does the import include everything?

How can I create or edit fact definitions for TMG tags like ‘Military Begins’?

Is it possible to import directly from TMG into Family Historian?

Is it possible to import from TMG using a GEDCOM file?

Is it possible to try out the import before buying the program?
Version 6 and earlier FAQs (32)

Questions related to discontinued versions only.

Version 2 (2)

I can’t access the Help

I can’t find the registration key/code

I can’t open the book “Getting the Most From Family Historian”

I got an error when I tried to upgrade to version 4

The installation works but Family Historian won’t run

Please Wait!

Please wait... it will take a second!