Frequently Asked Question

This problem can occur if you have version 3.0 or earlier and are running any version of Windows from Vista onwards. If you have version 3.0, the best solution is to upgrade to the most recent version of Family Historian. The Help has been updated to use a newer and better technology which solves this problem, and the content has been much improved at the same time. However, if you don’t wish to upgrade, you may also be able to solve the problem without upgrading by downloading and installing an extra Help program from the Microsoft website, at http://support.microsoft.com/kb/917607. We have heard reports that this web page only works properly if accessed using Internet Explorer.